HVACR Service Dispatcher/Admin assistant
Full Time • Hybrid - US
Benefits:
- Company parties
- Competitive salary
- Flexible schedule
- Free food & snacks
- Home office stipend
Dispatcher / Administrative Assistant
Location: San Anotnio, TX
Company: Straight Cool Mechanical services
Employment Type: Full-Time
Company: Straight Cool Mechanical services
Employment Type: Full-Time
About Us
We are a growing commercial HVAC company based in San Antonio, TX, specializing in service, repairs, and maintenance for commercial and industrial clients. We pride ourselves on professionalism, responsiveness, and strong customer relationships. We’re looking for a highly organized, detail-oriented Dispatcher / Administrative Assistant to help keep our operations running smoothly.
Position Overview
The Dispatcher / Administrative Assistant plays a key role in coordinating service calls, supporting technicians in the field, and ensuring excellent customer communication. This person will manage scheduling, handle inbound calls, assist with billing and paperwork, and support daily office operations.
Key Responsibilities
Dispatching & Scheduling
- Schedule and dispatch HVAC service technicians efficiently
- Monitor technician progress and adjust schedules as needed
- Communicate job details clearly to field staff
- Prioritize emergency service calls appropriately
Customer Communication
- Answer incoming calls professionally and courteously
- Schedule service appointments
- Follow up with customers on job status and completion
- Maintain accurate customer records
Administrative Support
- Create and process work orders
- Assist with invoicing and basic billing tasks
- Maintain service agreements and maintenance schedules
- Order parts and coordinate deliveries
- File and organize documents (digital and physical)
Qualifications
Required:
- Strong organizational and multitasking skills
- Excellent phone and communication skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to work in a fast-paced environment
- Professional and dependable
Preferred:
- Experience in HVAC, construction, or service-based industries
- Dispatching experience
- Familiarity with service management software (e.g., ServiceTitan, Housecall Pro, or similar)
What We Offer
- Competitive pay (based on experience)
- Stable, full-time position
- Supportive team environment
- Opportunity to grow with a growing commercial HVAC company
How to Apply
Please send your resume and a brief introduction to admin@straightcoolac.com
Flexible work from home options available.
Compensation: $18.00 - $22.00 per hour
Be a part of an elite team of professionals!
Straight Cool Mechanical is rated in the top 10% of HVAC-R firms in the state.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
(if you already have a resume on Indeed)
Or apply here.
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.